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Level 1: Joiner
Posts: 1
Registered: ‎11-03-2019
Accepted Solution

Account closure

I have recently secured my PAC code from O2 customer retention team as due to move to another supplier and mobile number due to transfer tomorrow. 


Will this terminate my existing contract or how do I confirm this has occurred?



Posts: 115,740
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Account closure

[ Edited ]

@Jinx your O2 account will end immediately the number ports to the new network.

You will receive a final bill so make sure you don't cancel any direct debits until it's paid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Account closure

Hey @Jinx , and welcome to the forum Wave


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