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Account closure

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Jinx
Level 1: Joiner
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on ‎11-03-2019 20:35

on ‎11-03-2019 20:35

I have recently secured my PAC code from O2 customer retention team as due to move to another supplier and mobile number due to transfer tomorrow. 

 

Will this terminate my existing contract or how do I confirm this has occurred?

 

Jinx

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MI5
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‎11-03-2019 20:37 - edited ‎11-03-2019 20:38

‎11-03-2019 20:37 - edited ‎11-03-2019 20:38

@Jinx your O2 account will end immediately the number ports to the new network.

You will receive a final bill so make sure you don't cancel any direct debits until it's paid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151821 Posts
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Registered:

‎11-03-2019 20:37 - edited ‎11-03-2019 20:38

‎11-03-2019 20:37 - edited ‎11-03-2019 20:38

@Jinx your O2 account will end immediately the number ports to the new network.

You will receive a final bill so make sure you don't cancel any direct debits until it's paid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎13-03-2019 14:28

on ‎13-03-2019 14:28

Hey @Jinx , and welcome to the forum Wave

 

I hope the information above answered your question, but please let us know if you need anything else, or have any feedback on your experience that you'd like to pass on to the Business!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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