Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎13-03-2019

Changing name that appears on emails/texts

I have done this with BT and they happily obliged
Sadly O2 say that they can’t do it
I doubt that very much
I asked them to edit my full name to just my initial and surname and they obliged
I expect O2 to oblige and would like to know how to implement it
I don’t need feed poll to do this
All other companies have obliged with this request
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎13-03-2019

Re: Changing name that appears on emails/texts

Hope you can help
Highlighted
Posts: 98,968
Topics: 546
Solutions: 12,479
Registered: ‎04-04-2012

Re: Changing name that appears on emails/texts

@Pippa1 we can't help with that. I'm afraid you would need to persevere with customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Changing name that appears on emails/texts

Good morning @Pippa1 , and welcome to the forum Wave

 

I've checked on my end, and found out that this cannot be done over the phone. You can however send your request via this link and the correspondence team can check the details and amend accordingly.

 

Hope this helps!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 98,968
Topics: 546
Solutions: 12,479
Registered: ‎04-04-2012

Re: Changing name that appears on emails/texts

This isn't a name change though @EmilieT, it's just a change of how the same name is displayed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Changing name that appears on emails/texts

[ Edited ]

@MI5 wrote:
This isn't a name change though @EmilieT, it's just a change of how the same name is displayed.

@MI5 I asked the gurus how to get what @Pippa1 wanted to do and that is what they've advised.

I understand it's not a name change as such and only a change of the displayed name, but that's all the info I got. slight smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 98,968
Topics: 546
Solutions: 12,479
Registered: ‎04-04-2012

Re: Changing name that appears on emails/texts

I understand that, but non of this requested evidence will support what @Pippa1 needs?
Marriage certificate
Certificate of civil partnership
Deed poll
Reissued birth certificate showing your old and new name (only in Scotland)
All they want is a change from Pippa Smith to P Smith, for example.........
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Changing name that appears on emails/texts

@MI5  I'm afraid the above is all I have for now, but I'll keep looking into it and if I can find out more I'll share it here. thumbsup

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 84,896
Topics: 716
Registered: ‎14-01-2013

Re: Changing name that appears on emails/texts

I suppose the problem here is, if someone just wants the initial and surname (and no title.. ie Miss Mrs Mr) then P Smith could be Peter or Pippa. (male or female)

 

The first security question you are asked when you ring O2 is 'Am I speaking to the account holder?'

 

Of course @Pippa1  hasn't mentioned whether she wants the title removed, but this is a consideration.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker