Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Huawei tablet redemption

Hi. I have been trying to redeem the offer for a tablet since taking out a new contract in December. Each attempt to complete the on line form results in the form clearing all inputted info when I attempt to upload the receipt. Despite me passing thi...

Resolved! US calls

Hi I'm in the US. My contract includes being able to call in and from the US. Annoyingly my phone won't actually do it! I'm using the correct international dialing codes but the calls sometimes go through but mostly don't. I can't even call the suppo...

Resolved! Subscription issues

Hi, I have just received a free msg stating the following " Reminder you are subscribed to games network for £4.50 per 1 week from Noatel until you text STOP to 64055, Help No. 02078552665", I'm worried that they will charge me either way. I typed th...

Resolved! Scam

Hi there I received a SMS this evening from 30090007 saying PayForIT Charge which is apparently a scam which is going to cost me £3.00 per week from my O2 account. How can I stop this apparently blocking the number does not work. Is anyone able to he...

Resolved! unsolicited paid texts/ theft

Hi, I got my bill and it shows that I have been changed for the unsolicited data/information sent to me, at the cost of £3.75. I did not request this and I treat this as a theft. Where can I report this? And most important - how can I protect myself ...

Huawei Tablet Redemption Delivery

Hey there, just a question about who to contact. I think DHL Parcel / UKMail tried to deliver my Huawei tablet this week but unfortunately I was out at work. DHL Parcel also don't do Saturday deliveries, their local depot is an hours drive away and t...

o2 wifi calling

Hi...Just joined o2 for the promise of o2 wifi calling.Have set it all up (iphone8) and pretty sure it's done right, get the o2 WIFICall displayed top left of phone.problem is still getting bad voice quality/losing calls altogethercalled o2 help and ...

6 month Netflix offer

Trying to register for the free 6 months of netflix and getting the error:The number isn't eligible for a free Netflix offer.Bit confused as I just signed up for an upgrade and that was part of the deal. I got a card to confirm it but no joy. Ideas?

High monthly bills MMS TEXTS

Help since today online chat cuts out cannot Resolve excess text charges how do I ensure o2 stop charging my account for MMS SMS texts is there a setting I’m missing any suggestions please this is first time asking for ideasthanks valeriechristina

Struggling to redeem 6 month netflix voucher.

o2 instructions to redeem 6 month Netflix subscription does not seem to work. Can you help please. We have tried it a couple of times this evening and we keep getting an error message on Netflix landing page saying "Something went wrong". Do you want...

O2

Forum Posts