Solved: Re: 02 Credit Referrals Team

Anonymous · ‎25-09-2017

Has anyone else received any response from the 02 Credit Referrals Team. I had placed an enquiry by email as that seems to be the only way to reach them, received a replt asking for more inforamtion on 7th Sept and nothing since. This is having a major impact on my credit file and my ability to remortgage and no one seems willing to assist in resolving. Is there a phone number of a direct chat available for this team??

MercedesS · ‎03-10-2017

Hello @Anonymous, welcome to the O2 community!

The Credit Referrals Team are email contact only and usually have a 10 working day timescale to hear back from them. Unfortunately, there isn’t a way to get any quicker update, sorry. They will be reviewing all relevant information and will contact you directly.

Please keep us updated

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

View solution in original post

MI5 · ‎25-09-2017

Call customer service and ask them to chase it up for you
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎26-09-2017

Please do keep us updated on your situation @Anonymous!

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MercedesS · ‎03-10-2017

Hello @Anonymous, welcome to the O2 community!

The Credit Referrals Team are email contact only and usually have a 10 working day timescale to hear back from them. Unfortunately, there isn’t a way to get any quicker update, sorry. They will be reviewing all relevant information and will contact you directly.

Please keep us updated

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

O2

02 Credit Referrals Team

Going abroad

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Blue light discount education staff

Charges in Malaysia

Is this a scam??