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Level 2: Apprentice
Posts: 4
Registered: ‎14-05-2015
Accepted Solution

error mesage on nokia lumia 635

i get a error mesage on my mobile a nokia 635, it says smtp ntlworld.com 465:1. it sounds to me that virgin and windows are not in sink. 

any help please. roy.

Posts: 115,422
Topics: 571
Solutions: 15,782
Registered: ‎04-04-2012

Re: error mesage on nokia lumia 635

Is this for email?
Check your smtp settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: error mesage on nokia lumia 635

Hello @christchurchroy! How are you doing this week? Did you manage to find out what the error was? Was it email-related as MI5 was asking above? Please do let us know! slight smile

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Level 2: Apprentice
Posts: 4
Registered: ‎14-05-2015

Re: error mesage on nokia lumia 635

Hi yes I removed NTL from my Nokia Lumia for about 3 days.found that NTL was not in sink with windows after up grade of window 10, set new password for emails and reload on mobile,happy days.
Posts: 115,422
Topics: 571
Solutions: 15,782
Registered: ‎04-04-2012

Re: error mesage on nokia lumia 635

Good news. Glad you fixed it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: error mesage on nokia lumia 635

That's lovely to hear @christchurchroy! Thanks for coming back to let us know. smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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