Solved: iPhone 7 saying its a Nokia Lumia????

Anonymous · ‎06-01-2018

My new iphone is telling me its an Nokia Lumia?

MI5 · ‎06-01-2018

You don't need to do anything to get 4g.
O2 should have put you on the correct bolt on already.
Did you have a Nokia before ?
You need to call customer service or use live chat and ask then to put you onto data for iphone and get them to check 4g is enabled on your account.
Your MyO2 should update itself in a few days once you use the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-01-2018

Where?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-01-2018

When i go onto o2 app on my phone to try and get 4G

MI5 · ‎06-01-2018

You don't need to do anything to get 4g.
O2 should have put you on the correct bolt on already.
Did you have a Nokia before ?
You need to call customer service or use live chat and ask then to put you onto data for iphone and get them to check 4g is enabled on your account.
Your MyO2 should update itself in a few days once you use the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-01-2018

Do you have idata enabled as that’s the one you need for iPhone

Marjo · ‎08-01-2018

Hi @Anonymous! Did you have a chance to check the above suggestions? Any luck? Let us know if this got sorted or if you're still stuck and we could help further? Cheers

Thanks for your help @MI5 & @Anonymous

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