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iPhone 7 saying its a Nokia Lumia????

Anonymous
Not applicable

My new iphone is telling me its an Nokia Lumia?

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MI5
Level 94: Supreme
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You don't need to do anything to get 4g.
O2 should have put you on the correct bolt on already.
Did you have a Nokia before ?
You need to call customer service or use live chat and ask then to put you onto data for iphone and get them to check 4g is enabled on your account.
Your MyO2 should update itself in a few days once you use the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Where?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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Anonymous
Not applicable

When i go onto o2 app on my phone to try and get 4G

 

Message 3 of 6
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MI5
Level 94: Supreme
  • 144335 Posts
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  • 27666 Solutions
Registered:
You don't need to do anything to get 4g.
O2 should have put you on the correct bolt on already.
Did you have a Nokia before ?
You need to call customer service or use live chat and ask then to put you onto data for iphone and get them to check 4g is enabled on your account.
Your MyO2 should update itself in a few days once you use the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
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Anonymous
Not applicable

Do you have idata enabled as that’s the one you need for iPhone 

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Marjo
Former Staff
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Hi @Anonymous! Did you have a chance to check the above suggestions? Any luck? Let us know if this got sorted or if you're still stuck and we could help further? Cheers slight_smile

 

Thanks for your help @MI5 & @Anonymous slight_smile

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