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Apple Watch Mobile Data: code 112

edmo141
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Hi, 

 

I purchased my Apple Watch Ultra 2 from John Lewis and have been trying to set up mobile data on my watch using the standard instructions (Watch -> Mobile Service -> Set Up Mobile Service) but when I log into O2, I get a message saying something went wrong, quote reference code 112. I’ve scoured the message boards and wider internet and nothing seems to resolve this, can anyone help me please?

 

I have an existing pay monthly SIM with O2 for an iPhone.

 

Thanks,

Ed

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MI5
Level 94: Supreme
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@edmo141 

All we know is here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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@edmo141 

Tht error code is not iincluded in the guide above. I'll mention it to our community manager @Dave-O2 

Advice is to contact the social Media team

 Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

Veritas Numquam Perit

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Dave-O2
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Thanks for the tag @Cleoriff 👍

 

All the information we currently have available in relation to error codes is included in the guide provided by @MI5 above 

 

@edmo141 If you've you're tried the below steps and you're still getting the 112 error, please contact our Social Team here as @Cleoriff has suggested and they will run through some fault diagnosis and if necessary raise a case to investigate further.

 

Capture.GIF

 

 

 

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deag123456
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Anyone get this error message sorted?

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gmarkj
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The guide posted above has information about error numbers and what needs to be done by customer services @deag123456 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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deag123456
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112 not in the guide so back to customer services which were no help last time I was with O2

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gmarkj
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Have you messaged them on social media @deag123456 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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