Apple Watch Mobile Data: code 112

[edmo141]

Hi, 

I purchased my Apple Watch Ultra 2 from John Lewis and have been trying to set up mobile data on my watch using the standard instructions (Watch -> Mobile Service -> Set Up Mobile Service) but when I log into O2, I get a message saying something went wrong, quote reference code 112. I’ve scoured the message boards and wider internet and nothing seems to resolve this, can anyone help me please?

I have an existing pay monthly SIM with O2 for an iPhone.

Thanks,

Ed

[MI5]

@edmo141 

All we know is here Activate Apple Watch Guide 

[Cleoriff]

@edmo141 

Tht error code is not iincluded in the guide above. I'll mention it to our community manager @Dave-O2 

Advice is to contact the social Media team

 Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Dave-O2]

Thanks for the tag @Cleoriff 👍

All the information we currently have available in relation to error codes is included in the guide provided by @MI5 above 

@edmo141 If you've you're tried the below steps and you're still getting the 112 error, please contact our Social Team here as @Cleoriff has suggested and they will run through some fault diagnosis and if necessary raise a case to investigate further.

[deag123456]

Anyone get this error message sorted?

[gmarkj]

The guide posted above has information about error numbers and what needs to be done by customer services @deag123456 

[deag123456]

112 not in the guide so back to customer services which were no help last time I was with O2

[gmarkj]

Have you messaged them on social media @deag123456 ?