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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9851 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 384465 Views
  • 4 replies
  • 0 kudos

Trying to set up iwatch with cellular

Hi we are slightly at our wits end with this so if anyone could help it would be much appreciated we tried to set up family sharing on a iwatch on my iPhone which we managed to do. However we can’t activate mobile data for the watch as O2 don’t suppo...

No connection on ultra watch

I need some help please . My Apple Watch isn’t getting any connection no 4g . I’ve been in too store to get them to help but they don’t seem to know , called customer services , can’t help , watch is still under warranty & I have insurance with 02 as...

JB78 by Level 1: Joiner
  • 564 Views
  • 1 replies
  • 0 kudos

Set up Apple Watch for my son

Hi, I want to set up my new o2 Apple Watch for my son to use using my iPhone/o2 account since he doesn’t have his own phone. How do I do this? Thanks

K-C1 by Level 1: Joiner
  • 4538 Views
  • 12 replies
  • 0 kudos

Iwatch Ultra

Upgraded to new iPhone 15 pro max, in trying to pair apple iwatch ultra i am getting error code 14 when trying to set up mobile service on watch. I believe this is a common problem and have been reading other users problems with this and ongoing prob...

Resolved! stolen phone

hello, on 30 November someone stole my phone,I already call o2 to communicate so now I do not have my sim and I need a new one keeping my same name

Alessia by Level 1: Joiner
  • 637 Views
  • 1 replies
  • 0 kudos

Esim

How do i tranf my esim from an android to an apple phone? I have tried my QR code that i got for my esim but it says it has expired?? Can someone help. Cheers

Nicole89 by Level 1: Joiner
  • 440 Views
  • 1 replies
  • 0 kudos

Battery issues with reconditioned iphone purchased from 02

Hi, I have an issue with an iphone 11 (bought reconditioned but as new).There is an issue with the battery. The iphone turns itself off on its own, usually at around 40% bettery and then restarts indicating 0% battery. I have had indications that the...

AMcF-005 by Level 1: Joiner
  • 553 Views
  • 1 replies
  • 0 kudos

Resolved! Switch on voicemail from abroad

I left England a few days ago for holidays but forgot to set up my voicemail while away.How do I access this now because I realised that every call will go to voicemail while I use a local esim.Thanks

MichaelSA by Level 1: Joiner
  • 596 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone SIM v Android SIM

My son is on my O2 contract and has an Android phone. He wants an iPhone. Is it a different style of SIM ad if so, how do I get an Apple SIM for my monthly contract?

Apple Watch - Option to select mobile service greyed out

Hi, Trying to setup a mobile service for my Apple Watch, but the option from within the watch app, then ‘Mobile Service’ to ‘Setup Mobile service’ is greyed out, with the note ‘Your o2 account is not eligible to enable mobile service on your Apple Wa...

CUTHBERM by Level 1: Joiner
  • 1158 Views
  • 5 replies
  • 0 kudos