Solved: Re: error mesage on nokia lumia 635

christchurchroy · ‎21-09-2017

i get a error mesage on my mobile a nokia 635, it says smtp ntlworld.com 465:1. it sounds to me that virgin and windows are not in sink.

any help please. roy.

christchurchroy · ‎29-09-2017

Hi yes I removed NTL from my Nokia Lumia for about 3 days.found that NTL was not in sink with windows after up grade of window 10, set new password for emails and reload on mobile,happy days.

View solution in original post

MI5 · ‎21-09-2017

Is this for email?
Check your smtp settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎28-09-2017

Hello @christchurchroy! How are you doing this week? Did you manage to find out what the error was? Was it email-related as MI5 was asking above? Please do let us know!

christchurchroy · ‎29-09-2017

Hi yes I removed NTL from my Nokia Lumia for about 3 days.found that NTL was not in sink with windows after up grade of window 10, set new password for emails and reload on mobile,happy days.

MI5 · ‎29-09-2017

Good news. Glad you fixed it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎29-09-2017

That's lovely to hear @christchurchroy! Thanks for coming back to let us know.

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