Problem activating eSIM for Apple Watch Ultra

[CraigDutton]

Hello, 

I'm having a similar issue if someone could help please - O2 CS seem to be little/no help (to the point where one of their tech team asked me to remove the SIM from my Apple Watch Ultra 2 and read out the SIM number.... 😳) 

I've been getting the usual message when going to Watch > Mobile Service > Setup Mobile Service... "We're setting up your Apple Watch on the 02 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 for free from your 02 mobile, quoting reference code 08."

I called CS who have added an eSIM to my account now but still no luck. Do I need to add the eSIM to my mobile phone? A colleague in work has an AW Cellular with O2 and doesn't have an eSIM on their phone so I'm assuming not? 

All software on the phone and watch are up to date and I've tried resetting the watch numerous times with no luck. O2 CS tried sending a new eSIM earlier via the My O2 App but I'm not holding my breathe. 

Please help before I just cancel my lines and go to EE or Vodafone 😭

[pgn]

@CraigDutton - please do take a look at this Activate Apple Watch Guide and follow the directions there for who to contact/how to resolve your particular reference/error code number. If no joy, or code is not shown on the guide, then again, instructions are in there for who to contact here on the Forum for further help/escalation. Good luck!

[CraigDutton]

Thanks - it’s still not crystal clear though. Do I active the eSIM on my phone or not? 

[MI5]

@CraigDutton 

You follow the setup routine in the watch app on your phone.