missed oayment

[mellb26]

hI I missed a payment for one of my devices, I have now paid this but my debt is doing sent to a debt collection agency? can you please let me know if this is still happening as i have now paid it.

[MI5 · Accepted solution]

@mellb26 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Bambino]

@mellb26 

This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support