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Missing order

Jim11
Level 1: Joiner
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Why does the status on my order say processing, when it should have been deliver yesterday?

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MI5
Level 94: Supreme
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@Jim11 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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If this is for a Pixel 9 (Fold or not) @Jim11 then there are some delays.

Please see below for a number of threads about this:

https://community.o2.co.uk/t5/Discussions-Feedback/Pixel-9-pro-fold-dispatch-email/m-p/1744754

https://community.o2.co.uk/t5/Pay-Monthly/When-am-I-going-to-receive-my-Pixel-9-Pro-XL/m-p/1741766

https://community.o2.co.uk/t5/Discussions-Feedback/O2-punters-lose-cool-over-Google-Pixel-9-delays/m...

https://community.o2.co.uk/t5/Discussions-Feedback/When-are-we-getting-our-Pixel-9-pro-fold-pre-orde...

https://community.o2.co.uk/t5/Discussions-Feedback/order-processing/m-p/1745422#M134295

Your best bet is to contact the sales team directly. You can call them on 0800 081 0255, or use o2's social media links:

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and are adept at solving problems. 

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
Level 94: Supreme
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The O2 warehouse have had major issues

Seems like it's still ongoing

Not sure I would be ordering anything from O2 at the moment

Can't wait for the Apple choir to warm up next week

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