on 06-09-2024 12:09
Why does the status on my order say processing, when it should have been deliver yesterday?
on 06-09-2024 12:16
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
on 06-09-2024 12:17
If this is for a Pixel 9 (Fold or not) @Jim11 then there are some delays.
Please see below for a number of threads about this:
https://community.o2.co.uk/t5/Discussions-Feedback/Pixel-9-pro-fold-dispatch-email/m-p/1744754
https://community.o2.co.uk/t5/Pay-Monthly/When-am-I-going-to-receive-my-Pixel-9-Pro-XL/m-p/1741766
https://community.o2.co.uk/t5/Discussions-Feedback/order-processing/m-p/1745422#M134295
Your best bet is to contact the sales team directly. You can call them on 0800 081 0255, or use o2's social media links:
Facebook : https://o2uk.co/O2CFB
X (previously known as Twitter) : https://o2uk.co/O2CTW
Instagram : https://o2uk.co/O2CIG
The social media team are based in the UK and are adept at solving problems.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 06-09-2024 12:18
The O2 warehouse have had major issues
Seems like it's still ongoing
Not sure I would be ordering anything from O2 at the moment
Can't wait for the Apple choir to warm up next week