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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 7821 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 365823 Views
  • 4 replies
  • 0 kudos

Resolved! Apple Watch Data Plan - Reference codes 15, 27, 32, 37

Hi, I'm trying to add a data plan for my Apple Watch. Each time I try, I get a different reference code (15 is most prominent). I used to have an Apple Watch data plan about 4 months ago. I'm following the normal steps Apple Watch App -> Mobile Data ...

DavidAllan by Level 1: Joiner
  • 3151 Views
  • 16 replies
  • 1 kudos

Resolved! Problem with Apple Watch

More info (Highlight to read)Hi everyone, since last Tuesday I can't add my Apple Watch to my account and use like cellular. O2 costumer service somehow blocked even my eSIM on my phone to try to make something. I've been tree times to the O2 store a...

Nicko76 by Level 1: Joiner
  • 628 Views
  • 2 replies
  • 0 kudos

Apple Watch Mobile Data: code 112

Hi, I purchased my Apple Watch Ultra 2 from John Lewis and have been trying to set up mobile data on my watch using the standard instructions (Watch -> Mobile Service -> Set Up Mobile Service) but when I log into O2, I get a message saying something ...

edmo141 by Level 1: Joiner
  • 1111 Views
  • 7 replies
  • 0 kudos

My charge to mobile has stopped working and I need it for work

Can someone allow me to use charge to mobile for third party apps. As I use them for work as a content creator. Each bill will be cleared monthly and on time. Please can you reactivate this as soon as possible so I can make essentially purchases for ...

Julie28 by Level 1: Joiner
  • 455 Views
  • 1 replies
  • 0 kudos

Data keep dropped no reconnect

Got iPhone 15 pro since October 4G keep dropping no reconnect automatically been contact o2 live chat said doing reset network it works but few hours same issue for 4G dropped so I saw YouTube said try data mobile turn off then airplane turn on close...

Applefans by Level 1: Joiner
  • 1690 Views
  • 7 replies
  • 0 kudos

Resolved! How do you claim pre paid master card

I’ve just upgraded and I can claim a pre paid master card but unsure how to do this can anyone help thank you

Lotte06 by Level 1: Joiner
  • 3155 Views
  • 4 replies
  • 0 kudos

Resolved! New Watch / Existing Data Plan

Hi, Having really bad problems moving my existing watch plan to my new Apple Watch. During wipe of the old watch I removed data plan and during setup of new watch I tried to apply it. This didn’t work. I’ve been messed around for 2 months now and nob...

Veeeee by Level 1: Joiner
  • 533 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch eSIM - Ref 112

Hello team, I have problem setting up cellular plan with my Apple Watch Ultra 2 and iphone 15 Pro. One of O2 community post said to activate Wifi calling, I have toggled the tag to ON position, I can see the login page, but after login, it shows belo...

Ash20 by Level 1: Joiner
  • 647 Views
  • 2 replies
  • 0 kudos