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Resolved! sim swap

i have upgraded to a new phone and need to activate my new sim but it wont let me do the sim swap and i cant receive a text to do it online. What can i do

val5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Ipad pro 2021 not received

hi, does anybody know when they will be shipping out the Ipad pros? Ordered it on the 21st as a Christmas gift, said it was in stock online, then git an email to say it's out of stock. Spoke to 02 on the 22nd Anstey said they Don't know when this wil...

Me786 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone contract

Hi I have a sim only with you and my bill is due tomorrow but I have just purchased a contract phone with sim with you that is coming tomorrow. Will you still charge me for my old sim or will it be charge to my new sim on my next bill. Also will my s...

Resolved! iphone

i purchased a new contract with you the iPhone 13 pro. I have paid the upfront cost of £30 this was on the 18th of this month which should have been next day delivery. it is now the 23rd and it's still not here I've had no emails about tracking my or...

Resolved! Camera

My camera on my XR is just black, I can rotate to take a selfie but not use to just take a normal photo

Suz14 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contract

How do you find out how long I have on my contract 

Edward10 by Level 1: Joiner
  • 1 replies
  • 0 kudos


hi, my phone won’t update the 2 previous iOS 

Sash-9 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! My iPhone 8 Plus is in black list

Hi I don’t not why you put my iPhone 8 Plus in black list. [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! Need new phone

My phone got stolen. No insurance. Need to order a new phone pay monthly and carry on paying my current plan. Basically I need to pay monthly for a new device. Thanks

Amy1303 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PAC number

Hi, I’ve been trying to change my old sim number to my new account, I’ve entered the PAC code but it still says it cannot be completed

Charlie99 by Level 1: Joiner
  • 1 replies
  • 0 kudos