Missing order

[Jim11]

Why does the status on my order say processing, when it should have been deliver yesterday?

[MI5]

@Jim11 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[gmarkj]

If this is for a Pixel 9 (Fold or not) @Jim11 then there are some delays.

Please see below for a number of threads about this:

https://community.o2.co.uk/t5/Discussions-Feedback/Pixel-9-pro-fold-dispatch-email/m-p/1744754

https://community.o2.co.uk/t5/Pay-Monthly/When-am-I-going-to-receive-my-Pixel-9-Pro-XL/m-p/1741766

https://community.o2.co.uk/t5/Discussions-Feedback/O2-punters-lose-cool-over-Google-Pixel-9-delays/m...

https://community.o2.co.uk/t5/Discussions-Feedback/When-are-we-getting-our-Pixel-9-pro-fold-pre-orde...

https://community.o2.co.uk/t5/Discussions-Feedback/order-processing/m-p/1745422#M134295

Your best bet is to contact the sales team directly. You can call them on 0800 081 0255, or use o2's social media links:

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and are adept at solving problems. 

[jonsie]

The O2 warehouse have had major issues

Seems like it's still ongoing

Not sure I would be ordering anything from O2 at the moment

Can't wait for the Apple choir to warm up next week