caller not hearing my recorded message

[Tosti]

Hi, can anyone help? I have a recorded message that works fine on playback. But I've discovered that callers aren't getting it. Instead they're getting an automated 'number not recognised' message. I've missed calls because callers are assuming they have the wrong number so don't try again.

[MI5]

@Tosti 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: All you need to know about O2 Voicemail 901 

[Tosti]

Tried the help number already. They were no help at all. Said they'd pass it on as a 'priority' several days ago. Since then, nothing.

[MI5]

Social media channels get the best results @Tosti