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Anonymous
Posts: 0

Huawei E5770 reset data counter

Hi,

 

I have 20 E5770 MiFi devices which run O2 Pocket Hotspot Plus web based management tool.

 

I can't find anywhere in this tool to reset the data counter or more importantly the data counter reset date.  i.e. our data billing period is from the 12th of each month, but the counter on the device resets on the 1st of the month which is pretty fairly useless to us as a guide to how much data has been consumed.

 

In the past we were supplied Netgear MiFi devices by O2, and these had a date reset option and came with the manufacturers web management tool (i.e. they were unbranded by O2).

 

I also have some unbranded Huawei devices which have the Huawei web management tool and they have the ability to reset the data counter date.  Therefore it seems to me that the option is lacking from the O2 branded software?

 

Any dieas?

Posts: 86,591
Topics: 528
Solutions: 10,871
Registered: ‎04-04-2012

Re: Huawei E5770 reset data counter

From memory you log onto MBB.o2.co.UK whilst connected through the dongle.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Huawei E5770 reset data counter

Sadly, it won't let me log on with our numbers.  I assume because they're part of a business account, they don't work for MBB.

 

Also, it's not exactly what I want to do anyway.  I want to be able to tell the correct data usage on the hardware - which is possible with the original manufacturers software, just not the O2 branded software.

Posts: 86,591
Topics: 528
Solutions: 10,871
Registered: ‎04-04-2012

Re: Huawei E5770 reset data counter

Can you not just log onto the device directly with it's ip address?
Usually 192.168.1.1
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,536
Registered: ‎18-02-2016

Re: Huawei E5770 reset data counter

Hi @Anonymous Did you manage to access the data management tool? 

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Level 15: Gaining a Reputation
Posts: 450
Registered: ‎17-07-2014

Re: Huawei E5770 reset data counter

If you log in through 192.168.3.1, you can then modify the settings. It will also give you a pop out window to control the device if you want.

The counter seems to reset of it's own accord but there is a data countdown element on the home screen which I'll look and see if I can modify later...
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