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Huawei P smart phonre not working properly

JohnWalker
Level 1: Joiner
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I have a Huawei P smart phone from O2. Its less than 6 months old and is not working properly, despite a factory reset. I took it to our local store today but there was no one there that could help except advising I contacted a Guru or asking me to pay the balance for an upgraded phone ( not helpful). I cant find anything on the O2 site that lets me do that. The phone is still in warranty and needs looking at.

any help is appreciated

Thanks

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Bambino
Level 78: King of Kings
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@JohnWalker You'll probably be better off if you contact Huawei directly.
https://consumer.huawei.com/uk/support/

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@JohnWalker 

Personally, I'd contact Huawei directly https://consumer.huawei.com/uk/contact-us/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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