Huawei P smart phonre not working properly

[JohnWalker]

I have a Huawei P smart phone from O2. Its less than 6 months old and is not working properly, despite a factory reset. I took it to our local store today but there was no one there that could help except advising I contacted a Guru or asking me to pay the balance for an upgraded phone ( not helpful). I cant find anything on the O2 site that lets me do that. The phone is still in warranty and needs looking at.

any help is appreciated

Thanks

[Bambino]

@JohnWalker You'll probably be better off if you contact Huawei directly.
https://consumer.huawei.com/uk/support/

[MI5]

@JohnWalker 

Personally, I'd contact Huawei directly https://consumer.huawei.com/uk/contact-us/