No data after wifi

[soso75]

Hi,

Two weeks ago I replaced my O2 sim because my previous O2 sim was not working properly. After replacing the sim, I have a problem, when I'm at home, I use wifi but as soon as I'm not at home and I need to use O2 data, my phone doesn't have data connection. I need to enable"Airplane Mode", after 1 min, I need to shut down "Airplane Mode", and then, I have data connection with O2.

Please can I ask how this is happening?

Thanks,

[MI5]

@soso75 

Try resetting your network settings, but from memory of others having this issue, it requires O2 to perform a network reset on your account.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)