Sony Xperia 1 II no 4K on Disney+

[Bigmoonface]

Netflix and Amazon Video no issues but Disney+ does not give me the 4k or HDR10 options, just says HD 5.1.

Looking on the Net I can see that other people have had the same issue in the past on other devices so hopefully there will be a fix soon!!??

[pgn]

I think many streaming services stepped down their stream quality at the start of the Coronavirus clampdown. This was to free up bandwidth for home working. Maybe Disney+ did same in a different way, but hopefully will step back up to full service now restrictions are being eased, @Bigmoonface.

[Bigmoonface]

@pgn  Yes I know many did reduce their 4k content at the beginning of lockdown but I'm getting 4k with Disney+ on my Sky Q box and my Nvidia Shield TV !!??

[pgn · Accepted solution]

Hi, @Bigmoonface, I'm pretty sure you'll have seen the very last para of this, but just in case...

https://gizmodo.com/how-to-get-the-most-out-of-your-disney-plus-subscriptio-1842392816

Otherwise, it's a call to Disney+ TechSupport. 

Good luck.