This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Latest Bill

Go to solution
Anonymous
Not applicable

on ‎01-04-2016 14:46

on ‎01-04-2016 14:46

Confused about my latest bill.  Total £24.60 itemised bill is broken down as follows:- Tariff charge £15.20, monthly extras -£1.67 = £13.53  + things I have bought £2.37 = £15.90 in my calculations.  They say, £20.90 + VAT £3.70 = £24.60.  Sorry but I don't understandwhy is it £24.60 and not £15.90? £5 difference.  Please advise.

Message 1 of 4
3,987 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
Anonymous
Not applicable

‎03-04-2016 00:57 - edited ‎03-04-2016 01:16

‎03-04-2016 00:57 - edited ‎03-04-2016 01:16

@Anonymous wrote:

Confused about my latest bill.  Total £24.60 itemised bill is broken down as follows:- Tariff charge £15.20, monthly extras -£1.67 = £13.53  + things I have bought £2.37 = £15.90 in my calculations.  They say, £20.90 + VAT £3.70 = £24.60.  Sorry but I don't understandwhy is it £24.60 and not £15.90? £5 difference.  Please advise.

Without looking at your bill (and if I did that I'd get into a fair bit of trouble as I deal with Inbound not Online), I couldn't see if that was Premium SMS charges/Purchases, internet access or otherwise... if it was ProRATA it wouldn't come up like that as "Things I have bought"...

 

I'd advise speaking with Customer Services in the first instance and get them to see what our end says.. sometimes our section of billing tells us a little more than customers does in these cases.

 

Also...

£15.90 is your tariff charge minus VAT ...

 

As an example: Contract of a Monthly Price at £18.19 is -- £15.16 Tariff Charge(s) + VAT (£3.03)

In your bill case: Contract of a Monthly Price at £18.24 is -- £15.20 Tariff Charge(s) + VAT (£3.04) - this is your monthly bill (or what it should be) - reading what you've put.

View solution in original post

Message 4 of 4
3,802 Views
0 Kudos
3 REPLIES 3

Go to solution
gmarkj
Level 66: Unequalled
  • 12876 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

on ‎01-04-2016 15:19

on ‎01-04-2016 15:19

Have you just joined o2 or been a customer for a while?
First bills can be a little more than expected due to covering more than the standard month.
Have you signed up to any premium text services, or purchased anything through an app?
Failing that you would need to contact customer services on 202 to go through the bill with you.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 4
3,960 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to gmarkj
  • 151762 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎01-04-2016 18:02

on ‎01-04-2016 18:02

Looks like you have made calls outside your allowance and maybe even roaming data if you have been outside of UK.
If you call CS on 202 they will tell you exactly what the charges are.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
3,885 Views
0 Kudos

Go to solution
Anonymous
Not applicable

‎03-04-2016 00:57 - edited ‎03-04-2016 01:16

‎03-04-2016 00:57 - edited ‎03-04-2016 01:16

@Anonymous wrote:

Confused about my latest bill.  Total £24.60 itemised bill is broken down as follows:- Tariff charge £15.20, monthly extras -£1.67 = £13.53  + things I have bought £2.37 = £15.90 in my calculations.  They say, £20.90 + VAT £3.70 = £24.60.  Sorry but I don't understandwhy is it £24.60 and not £15.90? £5 difference.  Please advise.

Without looking at your bill (and if I did that I'd get into a fair bit of trouble as I deal with Inbound not Online), I couldn't see if that was Premium SMS charges/Purchases, internet access or otherwise... if it was ProRATA it wouldn't come up like that as "Things I have bought"...

 

I'd advise speaking with Customer Services in the first instance and get them to see what our end says.. sometimes our section of billing tells us a little more than customers does in these cases.

 

Also...

£15.90 is your tariff charge minus VAT ...

 

As an example: Contract of a Monthly Price at £18.19 is -- £15.16 Tariff Charge(s) + VAT (£3.03)

In your bill case: Contract of a Monthly Price at £18.24 is -- £15.20 Tariff Charge(s) + VAT (£3.04) - this is your monthly bill (or what it should be) - reading what you've put.

Message 4 of 4
3,803 Views
0 Kudos
Top