Priority app stopped working

[Carr1e]

Hello, this is the third day of my priority app saying 'unfortunately, o2 priority has stopped working'. The message was initially popping up before I clicked on the app. I've tried removing it from my phone and reinstalling it, and filled out error reports. Anyone else experiencing the same? My phone is a Samsung J3 (android). Thank you.

[gmarkj]

There are issues with the app for a number of reasons.
Can you let us know if you are on a contract or pay as you go, and what version of Android your phone is on?

[Carr1e]

Thanks for getting back to me, I'm on contract and Android version 5.1.1.

[MI5 · Accepted solution]

Unless your phone is running Android 6.0 or above it will no longer work.
Your only choice is to use the web browser.
https://priority.o2.co.uk/

[Carr1e]

Oh, thanks for that - if that's the case then it's a shame o2 itself didn't inform its customers it was going to change. 

[MI5]

We agree and have already flagged it back to o2.

[jonsie]

O2 change things to the detriment of customers all the time these days . Priority is a waste of time too in my personal opinion. 

[JayneFoley]

I have had the same problem for the past few days - I also have uninstalled and reinstalled it but it hasnt made any difference- also getting an error message for GMail - although I dont use Gmail - its a pain getting error messages

[MI5]

There will be many thousands of customers with similar problems.
So many phones out there that cannot be updated to 6.0 but it seems totally unnecessary for such an app anyway.

[Angie521]

I have had the same issue since last Wednesday. I've been into two different o2 shops and they have both told me different things. I have an android version 5.1.1 and one store told me the app has stopped now on my particular phone and the other store told me o2 knows there's a problem on android phones and are trying to fix it. So what's the correct answer?

If the o2 app no longer supports my phone, I'm very disappointed that they didn't inform me. I have only stuck with o2 on my sim only tariff as I do use some of the offers on priority especially the free Cafe Nero drink every Tuesday.

Is there any other way of still getting the offers?