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Level 1: Joiner
Posts: 4
Registered: ‎11-02-2018
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O2 Priority not compatible with my Samsung S3 mini

I've just switched to an O2 PAYG Classic SIM. The O2 website says "you can use Priority on any handset - all you need is a data connection".  So why does it say that the app is not compatible with my device?  It has already installed "My O2" without any problem.  My Android version is 4.1.2.  Any suggestions?

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Posts: 104,461
Topics: 552
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Registered: ‎04-04-2012

Re: O2 Priority not compatible with my Samsung S3 mini

[ Edited ]

You need 4.3 onwards for Priority app I'm afraid.
https://www.o2.co.uk/apps/priority

You can login online through your web browser though

https://priority.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎11-02-2018

Re: O2 Priority not compatible with my Samsung S3 mini

Many thanks MI5.  Disappointing though, and misleading that O2 say the app can be used on any handset when clearly it cannot. This app was one of the "selling points" when I decided to apply for a new SIM with O2. I don't know if I can get the Android version updated or not, otherwise I will need to use it via the browser which is a bit more clunky, especially if I'm standing in a queue waiting to present my code or whatever.

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Posts: 104,461
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Registered: ‎04-04-2012

Re: O2 Priority not compatible with my Samsung S3 mini

Many apps have cut off points these days due to security improvements in newer firmwares unfortunately.
Complexity of apps doesn't help either I'm afraid.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,514
Registered: ‎23-07-2014

Re: O2 Priority not compatible with my Samsung S3 mini

Hi @RedRobin, welcome to our community! Sorry to hear that you can't use Priority on your Samsung. Smiley Sad Thank you @MI5 for explaining the reason above. Hopefully you'll still be able to enjoy Priority via the website.

 

Also thanks for your feedback regarding the text on the O2 website. Please do let us know if you have any further comments on the website or O2 Priority itself, we will pass it on. thumbsup 

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Level 1: Joiner
Posts: 4
Registered: ‎11-02-2018

Re: O2 Priority not compatible with my Samsung S3 mini

Hello Marjol, this is the URL you were asking for;

https://www.o2.co.uk/help/apps/priority-moments

 

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Community Manager
Posts: 7,514
Registered: ‎23-07-2014

Re: O2 Priority not compatible with my Samsung S3 mini

Thank you @RedRobin! Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


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Level 1: Joiner
Posts: 4
Registered: ‎11-02-2018

Re: O2 Priority not compatible with my Samsung S3 mini

Hi MI5, I have just accepted this as a solution (I'm learning the O2 community ropes here!) though thanks to my phone having an operating system that can't be updated it's more of a workaround than the desired solution for me.

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Posts: 104,461
Topics: 552
Solutions: 13,537
Registered: ‎04-04-2012

Re: O2 Priority not compatible with my Samsung S3 mini

Yes, a workaround for sure but hopefully one you can utilise to make use of the offers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)