Solved: O2 Priority app unable to connect

PAG · ‎17-02-2018

Anybody else experiencing issue with Priority sign in? App working ok till last night, now get message" Unable to connect at the moment, sorry about that." Have uninstalled & reinstalled several times without success. Any ideas please?

Marjo · ‎20-02-2018

Hi@Charl_ and @PAG and all, just checked this and got an update: there was a security update to the app last week that is incompatible with older Android devices I'm afraid. The app will now only work on Android 5.0 or above. You can still access O2 Priority via the web browser though as mentioned above by our members.

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pgn · ‎17-02-2018

I don't use the app - but I notice that https://priority.o2.co.uk/login is not sending out the SMS to permit you to login just now either.

OK, got a text on the second try - perhaps the URL above will have to do you for now, @PAG?

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MI5 · ‎17-02-2018

I've just opened my app fine.
Went straight in, no probs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎17-02-2018

It may be account related so give customer service a call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

PAG · ‎17-02-2018

Thanks for taking the time to reply. Hopefully there will be a resolution soon, until then I will do as you suggest.

PAG · ‎17-02-2018

It's looking like that may be the case.

Cleoriff · ‎17-02-2018

@PAGMine is also working fine...

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jonsie · ‎18-02-2018

Yep it's working fine 2 phones and the tablet open straight away to the screenshot that you both posted.

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Charl_ · ‎18-02-2018

I'm having the same problem. I upgraded to the latest version this morning, after problems yesterday (logged in ok but nothing showing in the offers etc) and now I can't even log in - I get the "unfortunately priority can't connect now" message. I don't seem able to receive a text to log into the website either, have tried several times 😞

Anyone else still struggling?

Thanks

MI5 · ‎18-02-2018

No, still OK for me.
As above, call customer services for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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