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Posts: 9,880
Topics: 105
Ideas: 2
Registered: ‎11-04-2012

Re: O2 Priority app unable to connect


@MI5 wrote:
JB is no longer supported for the latest Priority app so could well be the issue in your case.
You can still login through your browser though.
https://priority.o2.co.uk/

...as pointed out further up the thread, @MI5.  The web interface actually's not too bad on a smartphone screen, and one less aberrant app to worry about yahoo

I always thought something was fundamentally wrong with the universe.
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Level 1: Joiner
Posts: 11
Registered: ‎08-02-2014

Re: O2 Priority app unable to connect

Mines KitKat, should this sill supports the app?
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Posts: 94,176
Topics: 541
Solutions: 12,005
Registered: ‎04-04-2012

Re: O2 Priority app unable to connect

[ Edited ]

It needs 4.3.1 onward for now so you should still be OK, but it seems with each update an older version is unsupported.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 11
Registered: ‎08-02-2014

Re: O2 Priority app unable to connect

Thanks.
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Posts: 79,044
Topics: 707
Registered: ‎14-01-2013

Re: O2 Priority app unable to connect

Oh dear...Another reason to buy a new phone? Don't think so Rolleys

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Level 1: Joiner
Posts: 5
Registered: ‎06-08-2016

Re: O2 Priority app unable to connect

ooh - I'm kitkat too, lots of "version information", not sure which is the relevant one?

firmware - 4.4.2

baseband - 6572

Kernel - 3.4.67

Custom build - 01004

 

wonder if that could be it. 

 

As has been mentioned :-) I can log in via the web portal so all is not lost, just a bit annoying!

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Posts: 94,176
Topics: 541
Solutions: 12,005
Registered: ‎04-04-2012

Re: O2 Priority app unable to connect

Shoul be ok unless they’ve changed something recently.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,399
Registered: ‎23-07-2014

Re: O2 Priority app unable to connect

Hi@Charl_ and @PAG and all, just checked this and got an update: there was a security update to the app last week that is incompatible with older Android devices I'm afraid. The app will now only work on Android 5.0 or above. You can still access O2 Priority via the web browser though as mentioned above by our members.

 

 

 

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Posts: 94,176
Topics: 541
Solutions: 12,005
Registered: ‎04-04-2012

Re: O2 Priority app unable to connect

So something has changed recently that we haven’t been told about..... again!
Even the o2 web page is out of date, but that’s not a surprise Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,044
Topics: 707
Registered: ‎14-01-2013

Re: O2 Priority app unable to connect


@Marjowrote:

Hi@Charl_ and @PAG and all, just checked this and got an update: there was a security update to the app last week that is incompatible with older Android devices I'm afraid. The app will now only work on Android 5.0 or above. You can still access O2 Priority via the web browser though as mentioned above by our members.

 

 

 


Thanks for checking @Marjo Now we know for sure...

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