Hi wonder if anyone could help me.
in April 2023 I changed jobs and as a result asked o2 along with all my other accounts to change my payment date to be reflective of my salary payment. No problem o2 did this then nicked my direct debit up and ended up giving me £50 compensation because of the amount of time I’d spent on the phone trying to correct it.
we moved on.
I pay my o2 via their website as I’ve had nothing but issues with direct debits but hey ho this was working fine.
December 2023 I changed jobs again to a permanent position, called o2 changed the payment date and two weeks later a bill arrived for two months worth of subscription and airtime.
I have 4 mobile phone contracts, two watched and two iPads (whole family comes out of my account). I’ve been an o2 customer since around 2001 so quite lengthy.
I told o2 the payment of double was ridiculous and no one could explain why this bill had been generated. I was told to pay for my main number and then split the remainder over a two month payment link they sent me. No problem sounded like a good idea.
howeevrr, the next month I paid every outstanding payment plus the usual subscription etc and normality resumed…
cue trying to buy a house this month and I’ve now found out that o2 have recorded SIXTEEN arrangement to pay markers on my credit files that a) it just didn’t happen I paid it in full. b) some accounts show I’m 3 months in an arrangement to pay some accounts show I’m up to date and some show I’m still in an arrangement.
i stRted a complaint 29 days ago, zero response. I’ve asked for my information via an SAR to prove the conversations that took place. No response. I’ve escalated it to Equifax and Experian, no response except from Equifax to say they’ve confirmed the information with o2 so I know somewhere someone is working on this rubbish.
I’ve never ever had bad credit and this has pretty much screwed me for getting a 95% mortgage deal. No one seems to be able to help me and if I do find someone to help they tell me they will look into it and never do. I have 5 days before I can escalate this to the ombudsman. It’s been appalling customer service from o2, literally the worst company I’ve ever dealt with.
help!
