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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change

Change

Resolved! My Network app...

Does the speed tests for download and upload speed in the app use O2 data? I know the browsing and video ones do but does the speed test?

Resolved! Overdue payment

So my plan is for 40.20 per month with the phone, unlimited text and calls.I have now had another airtime bill for 123.95 so I login to try to see where these charges are from, but every time I press the view my bill it takes me back to the login pag...

Resolved! Can't update details as authentication text goes to wrong number

Hello,I've got an unusal problem. I can log into My O2 without any problem using my email address and password. I can see my mobile phone service listed there, I can top up and see my data usage etc. But if I try to update my details the authenticati...

Resolved! O2 Open

I would like to know if you have any plans on putting o2 Open on iPhone 11pro because the only reason I got this phone was because of the discount

Resolved! calls

hi can i check the calls i made on the 21st june 2019 please

Resolved! Corfu

No 4g in Corfu. How disappointed was I. My partner has same phone and settings with a Plusnet SIM card and enjoyed 4g all week. O2 forget it you need to up your game with the competition. Hang your head in shame.

Resolved! payment details

Can you help me change the paymet details please?

Resolved! Aura?

Hi good friends, how are you all? I must have missed a comms from O2. I notice I'm now being notified about bills by "Aura"? I'm guessing this is just some business rethink and not significant change to my relationship with O2? Thanks for any info,

Resolved! Change of name

Hi Ive just upgraded and after realised I havent changed my name to my new married name. How can I do this please?

O2

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