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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Turning Roaming back on

I have been in Georgia (ie outside the Euro zone) and unintentionally left Roaming on. Result: a hefty unexpected bill - and I seem to have gone over my limit. I eventually turned off Roaming but now find that, when I try to restore Roaming, it autom...

Resolved! Direct debit

Hi thereI have accidentally cancelled my direct debit payment from my Barclays app ,how can I reinstall it?Thanks

my O2 app

I have a one + 5 , for a year the my O2 app been fine .Last few months it will not run ? , Uninstall it loads of times , reinstall and it won't run , just constantly saying downloading and doing nothing ??

Why am I being asked to log in to my 02 when i'm already logged in to my 02????

Can anyone explain why I'm being asked to log in to My O2 when I'm already logged in to My O2? I actually wanted to upgrade my phone as its near the of my 24 month contract but at this rate, I think EE or maybe Vodaphone will get my business instead....

Resolved! How do I print my bills

hi i want to print off my bills from nov 18 to april 19 how do i do this

Resolved! O2 open friends and family

I have successfully had o2 open discount for a few months now. I can no longer find the discount code on my o2 open home page for friends and family discount. Does anyone know where I can find these? I’ve followed the instructions found in help with ...

Resolved! Help with Roaming data

my number is [Removed]. recently i was in Poland and the internet did not work for me. I do not know how to turn roaming data on my iPad. please help

Resolved! How can I update my name?

Hi, As I am divorced, I just want to register my birth name instead of my marriage name. My birth name is [Removed personal information] Could you tell me what you need as proof??

Resolved! test

I can’t afford to pay my phone bill. I was wondering if I can extend to Pay at a later date?

Resolved! How Can I Change My Account Name/ DoB

Hey, I have a problem. it's not major but my dad made my phone account when I was younger. he did it under his name. But I pay for my own bills and I cannot change my name or my DoB and the website said to Customer services. My question is how can I ...

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