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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Account fraud

I've lost control of my phone via a fraudster changing my account details, advice please since I cannot phone outside of office hours

Resolved! Can't remember security question how do I change it

When I ring a guru for help I can't remember question for security so takes forever .guru said to change it but don't know how

Resolved! see detailed call logs from o2 account

is there any way to see online a detail call log for a specific period ?

Resolved! Changing my contact e-mail details

Anybody know how to do this? I am changing my e-mail address as am about to move to another ISP. When I log in to "myo2" and search for personal details it brings uop my name and mobile number, but then despite clicking on the "change" line on screen...

Resolved! my o2 app

Hi there filks, I have 2 o2 accounts. 1 for my son and 1 for me. i want both on the my o2 app. at the minute, only my sons tarriff and stuff can be seen but i cant seem to add mine. How do i have both on there?

Resolved! Old bills

I've looked high and low but the MyO2 interface will only show my current or last bill. I want to see bills from April 2016 to March 2017. How can I do that?

Resolved! How to cancel PAYG Auto topup

Hi, can some one tell me how to cancel auto topup on My O2?

Resolved! Previous Bills

Unbelievable. I have been searching for that last day trying to obtain my mobile phone bills beyond the last 6 months. The help at the bottom of the page has been 'wait a moment' all that time. I have found on google how to do it but the o2 website h...

Resolved! 02 app

Hi there, just need a little help on how to set my 02 app up. I have 2 contracts for myself and my daughter but when I'm siging into the app my daughter's account is there not mine. I have just gotten a new handset and can't seem to sign into my acco...

Netflix redeem problems

Upgraded to a new phone at the beginning of December. I’ve tried on numerous occasions to send a message to 02 so they can send a code. It keeps saying the code has been sent but I never receive it.

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