My account - can't access as text is sent to old u...

AB77 · ‎16-01-2020

Hi,

I am trying to access 'my account' as a PAYG customer but am being sent a text code to my original phone number that is no longer active.

Is there away round this, other than setting up a new account with a new email address?

Thanks.

Cleoriff · ‎16-01-2020

Hi @AB77

You need to call customer services on 4445.

Best of luck and welcome to the forum

Veritas Numquam Perit

MI5 · ‎16-01-2020

@AB77

Ultimately, I think a new account with your new number will be the only option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AB77 · ‎16-01-2020

O2 support have said I need to create a new account, with a different email address (which is a bit of a pain because I don't have another email address), but it would be nice if there was an alternative solution.

MI5 · ‎16-01-2020

As I thought.....
Just get a free gmail address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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