Solved: Cost extra

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎09-01-2020

Plenty of good advise in those links. Main thing is to call customer service on 202 and ask for a 'charge to mobile' bar on your account which will stop further charges.

Some info about the texts you are receiving re: grocery offer alerts

87070

Customer care number

0145 160 4444

Customer care email

support@mekersia.com

Customer care website

https://www.mekersia.com/

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

TallTrees · ‎10-01-2020

Get your money back @Urgently
Following the advice provided and don't forget to put on the bar to directly charge your mobile phone through customer services. Prevents scammers being able to put a sneaky charge on.
Good luck and welcome to the o2 community forum.

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