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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Received 50MB roaming data limit message

I have Travel Abroad bolt on. I am in Russia and have received message saying I have nearly reached my 50MB/£48 roaming data limit. Why? I should be charged £4.99!

My02 won't take my payment

So my Payment is due on the 20th of each month. I tried to pay off my bill early through My02 on the 14th. The funds were marked pending by my bank however they were not taken by 02. 02 never took the funds and the money bounced back to my account to...

Resolved! 2017 phone calls and messages I need

Hi, I need copies of 2017 phone calls and messages. How can I get them.

Resolved! Change name

I want to change my name. Because I get married

Resolved! Text charges to 888 numbers

How much am I charged to text STOP to 8869 ?

Resolved! Just joined O2. Already hit hurdle trying to register online.

When trying to set up my online account I provided the phone number I had gven to the sales person earlier today. Online system returns an error saying this number belongs to another account. What is the reason for this? So annyoying to hit a glitch ...

Resolved! Upgrade Now Page

Hi i cant access the Upgrade Now Page on Myo2 account, everytime i click it it asks me to log back in and nothing happens

account issues

I changed my Monthly contract to payg, keeping the same number, 2 years ago. I have been unable to access info on it via my O2 account because it will not register the change of account type. It only displays the ending bill of the old monthly contra...

Eligibility for o2 Travel Inclusive Zone Bolt on

Why am I not eligible for the above if I have o2 Refresh, Pay Monthly and 15gb. Does anyone automatically get the elusive o2 Travel Inclusive Zone Bolt on included for free?

Resolved! Name Change

Dear O2 Team, I'd like to amend my name after getting married and I was told the only way to do it is via email (I've been to the O2 shop but they couldn't do it for me there even when I had my new passport with me). I'd like to get a new tariff, pos...

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