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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My O2 app not showing how much data I have remaining

I have just opened the my O2 app and can see my calls and texts allowance but not how much of my data is teeming (the usual circle just isn’t shooting up). Any hougjts as to why?

Resolved! Reset password

I am having trouble logging in to myo2 I can’t remember my password and it has locked me out

Online payments

Several times in recent weeks i have used the app or at least tried to use it to make payments. I get a notification to say payment is not accepted..so I thing ring O2 and pay online..during the conversation I then get an email to say the online paym...

Resolved! Email address

I have changed my email address but emails from O2 still go to my old address. How can I stop this happening?

Resolved! Log on details

Good evening.I am trying to view my bills online for the first time, however, I have noticed that you have my old email address of christynejudge**Personal info** I no longer use this email address and haven't done for some time. My email address is ...

Resolved! My O2 app

Is it just me or is the My O2 app terrible. Can't scroll without it crashing (unless you scroll really really slow). Everytime I click on the rewards and actually select one it just goes back to the home page again. I have checked for updates and tri...

Resolved! Account fraud

I've lost control of my phone via a fraudster changing my account details, advice please since I cannot phone outside of office hours

Resolved! Can't remember security question how do I change it

When I ring a guru for help I can't remember question for security so takes forever .guru said to change it but don't know how

Resolved! see detailed call logs from o2 account

is there any way to see online a detail call log for a specific period ?

Resolved! Changing my contact e-mail details

Anybody know how to do this? I am changing my e-mail address as am about to move to another ISP. When I log in to "myo2" and search for personal details it brings uop my name and mobile number, but then despite clicking on the "change" line on screen...

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