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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9676 Views
  • 1 replies
  • 1 kudos

Resolved! My O2 usage is blank

Hello, I have recently joined O2, set up the My O2 app fine, it used to work but now when I come onto it the "usage" section on the homepage where it tells you data/minutes/texts is blank and look as if they are unable to load properly. This is quite...

Punit by Level 1: Joiner
  • 1446 Views
  • 4 replies
  • 0 kudos

Resolved! Problem with 02 App

I'm experiencing a problem with my 02 App. The 'Usage' section on the front homepage of the app, where it shows you how much data you have left, is totally blank and isn't loading properly. Everything else seems to work on the app just not data, minu...

Alexandra4 by Level 1: Joiner
  • 2459 Views
  • 12 replies
  • 0 kudos

Resolved! Payment

I am trying to pay my current bill but its not going through. This payment has to be taken today

Jen3169 by Level 1: Joiner
  • 937 Views
  • 3 replies
  • 0 kudos

The new 'My O2' Android app

I've just had my update through. It has some cool features. You can now see which of your contacts are on O2 and who are using the My O2 app. From My O2, you can send a message to that user. (Maybe this is RCS?) There's also a My O2 assistant called ...

Oxygen87 by Level 13: Prompter
  • 7244 Views
  • 64 replies
  • 1 kudos

My O2 account

Been trying to view data for the past few days but just getting an error message any ideals

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Baz by Level 4: Observant
  • 5265 Views
  • 20 replies
  • 0 kudos

Resolved! Data problem

Hello guys. I have a question. I check the app and i don t have Any idea Why i don’t have the data part. I check and it’s write something like : 0 mb of 0 kB left last 2 days ago i had 30gb.. Any idea what’s happening !??

Cristi by Level 1: Joiner
  • 1013 Views
  • 3 replies
  • 0 kudos

Resolved! Free gift

Hi how do u claim my free gift?

Paulatid by Level 1: Joiner
  • 1698 Views
  • 4 replies
  • 0 kudos

My O2 update failure

The Google Play app today tells me there is an update for the My O2 app. But when I try to update, it shows itself downloading a 16.47MB update file but then immediately fails - it repeats the update download several times, then throes up a 'Can't in...

DavidB-E by Level 1: Joiner
  • 2339 Views
  • 7 replies
  • 0 kudos

Resolved! Spotify

How can I cancel spotify?

Ash85 by Level 1: Joiner
  • 928 Views
  • 3 replies
  • 0 kudos

Resolved! Changing tariffs

Why when I'm on a 12 month pay as you go £22 per month for 25 Gig but only using on average 3 Gig per month isn't there an option in the app to select a lower cheaper tariff.

Robco by Level 1: Joiner
  • 707 Views
  • 2 replies
  • 0 kudos