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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Name change

How do I change my name, as I’ve got married and I am no longer a miss I am a Mrs, I wish for this appear on my account so need help!! Please!!

Resolved! Manage payment card

I need to change the payment card for my top ups but can’t find where to do this on the website

Cancel tariff

Hi, I want to cancel airtime tariff

Aura

I dont want to recieve messages from Aura how do i disable it ?

Cant view my plan on the o2 app

Hello I got a new pay monthly contract samsung Galaxy s10 and since I have had it i have been unable to access my plan to view how much calls, data and texts I have used it has been like this for 2 to 3 weeks.

Resolved! STAC

I'm trying to give my STAC from 3 network but the page says not found. I can only access the PAC page which isn't of any use.

Resolved! Connection

Received sun card and number which is [Removed] but I cannot connect to start Pay as you go account. Please help me.

Resolved! 02 inclusive

Hi, my account shows 02 inclusive included in my tarriff, i am going on a cruise and i see the locations which are included are new york st lucia st kitts and barbados. The others puerto rico, antigua and st maarten are not. Do i just use it as norma...

Resolved! Changing number

I want to port my old number onto my new sim but I keep getting a message saying that my new sim is already active so I can't do anything?

Resolved! Travel to Cape Verde

I'm about to go to Cape Verde how do I ensure my phone will be able to connect to email....fb.....internet and to make phone calls to UK thanks

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