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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

O2 app not working

Ok so I changed my password and now I can't log back into the O2 app, anyone else having this issue and/or know the solution to fix it please? Ive tried deleting it and redownloading, turning phone on and off, same with the wifi and it hasnt sorted i...

Resolved! Interesting text from o2 regarding visual voicemail

I got a text this morning from o2 thanking me for activating visual voicemail on my account. I don't have an iphone and I've not used visual voicemail in years. I currently have a Pixel 3 XL and it does support visual voicemail and it shows up on the...

Unlocking Iphone

I have just moved to Sydney so I can't use my Giffgaff sim abroad I'm looking to put a new sim in my phone however it's locked to 02 I have filled in a form online to unblock my sim but was emailed back to say it couldn't be done? Does anyone have an...

Resolved! Phone upgrade

I have 2 mobile numbers on my account. 1 for me and 1 for my wife. I access both in My O2 account where I can upgrade etc. I want to upgrade my wife's phone as a Christmas gift but I understand texts are sent to the number of the phone being upgraded...

Resolved! Unlock

I'm spending time in Canada and want to use a Canadian sim card. How do I unlock my phone? I can't find anything in the help section. I can't find it in MyO2 anywhere, even though the site says that's where to go to do it! HELP!

Resolved! Lots of unknown foreign phone calls

I am getting a lot of calls from seemingly abroad such as Tunisia, Malawi, Morocco ... The numbers seem to be very similar eg 265 88 192 8030 then 265 88 192 8029 from Malawi. Blocking them is a total waste of time as it seems that number is not used...

Resolved! Changing Card details for auto top up on PAYG

Can anyone help in telling me how to access the screen to change my card details for an auto top up. I have gone to myO2, looked in my details, looked at my balance page and i cannot find anywhere to access the stored card data to change it-very frus...

Resolved! My o2

Hi. I had to change my mobile number due to nuisance calls, and that old number was registered through my email address on my o2 app so I could view my data package. Now I've had to put a new SIM card in my phone, but my o2 app is still showing my ol...

Resolved! I havw to reset my password every time I log into my o2

Hi all, I'm not sure why but literally every time I try to login, I get the message "sorry but this information doesn't match our records" so I have to click I've forgotten my password and reset it. I know I'm not typing the password incorrectly. I h...

Resolved! My O2 App

I have recently downloaded the update to My O2 app which doesn't work. I keep getting a message stating We're working on it. Would this be because of the network issues?.

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