Change Device name in My O2?

Shadowbolt · ‎03-01-2020

Hi there,

I was wondering if it's possible to change my device's name in My O2. Right now it's just my phone number. I seem to recall there being an option to have a custom name for it years ago, but it's disappeared.

Currently using a BlackBerry Bold 9780.

Just a person trying to get through life without having issues with their phone. This, obviously, won't happen.

MI5 · ‎03-01-2020

@Shadowbolt

You need to go to your MyO2 online, not the app, and tap the pencil symbol next to your number. You can edit it to anything you want.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Shadowbolt · ‎03-01-2020

Not there, I’m afraid.

Currently using a BlackBerry Bold 9780.

Just a person trying to get through life without having issues with their phone. This, obviously, won't happen.

Cleoriff · ‎03-01-2020

Have you tried via the online method? It's there on my PC. If you can't do it yourself, you will have to contact customer services @Shadowbolt

Guide: How to find help & contact O2

Veritas Numquam Perit

Shadowbolt · ‎03-01-2020

Welp, for me, it isn't there. Will contact CS. In any case, I thought I might as well show the pictures of my O2 - phone numbers censored.

Currently using a BlackBerry Bold 9780.

Just a person trying to get through life without having issues with their phone. This, obviously, won't happen.

MI5 · ‎03-01-2020

Possibly not an option for PAYG accounts then but it most certainly is for monthly contracts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎06-01-2020

Hey @Shadowbolt did you speak to customer services about this one and if so what was the result?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Shadowbolt · ‎06-01-2020

Hi @Martin-O2 - I haven't, as I haven't had the time. Will do eventually though!

Currently using a BlackBerry Bold 9780.

Just a person trying to get through life without having issues with their phone. This, obviously, won't happen.

Martin-O2 · ‎06-01-2020

No worries @Shadowbolt! Please let us know how you get on.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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