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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 11757 Views
  • 1 replies
  • 1 kudos

payment

hi am sai i was trying to buy an ipad in o2 but it is asking me to deposit 600 pounds after paying upfront 20 pounds i dont have 600 pounds at the moment so can you please help me to refund my 20 pounds

sai by • Level 1: Joiner
  • 429 Views
  • 1 replies
  • 0 kudos

Resolved! I need to cancel my SIM data.

I bought a tablet 6 months ago and got free data for 6 months. I am now wanting to give notice for it to terminate. I will just use my phone hotspot to get data or WiFi. How do I go about cancelling this?

Rblack by • Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

Upgrading phone

HiI’m looking to pay off my device plan so that I am able to buy a new phone earlierBut I cannot seem to find anywhere on the app that will let me do thisPlease advise

1El by • Level 1: Joiner
  • 435 Views
  • 2 replies
  • 0 kudos

O2 Delivery: Dispatched can't track?

Just had an email about an hour ago and can't track it even though it said it has been dispatched... Any help? thanks in advance

Charges

I have been charged twice this month for pictures but not sent any pictures, just used emojis. Can anyone explain this please?

Dorothy by • Level 1: Joiner
  • 373 Views
  • 2 replies
  • 0 kudos

Disney+ and TV

Hi, If i subscribe to Disney+ via O2, can I access it on my TV? thanks  

mackbear by • Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Someone else answers the phone

The strangest thing is happening to me. I am currently abroad and when I call my girlfriend's UK number someone else answers it. Why is that? I call her in messenger and is all fine

Spend cap

I havent reached my spend cap but its not allowing me to buy anything

Is this a Fake text from o2?

O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via:

Joycarl by • Level 1: Joiner
  • 3817 Views
  • 1 replies
  • 0 kudos
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