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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Faulty device

I have been delivered my new device as my old one was faulty. However the courier would not take the faulty one. Do i just keep it?

Resolved! Email correspondence

My reply to a misinformed email from mycare@o2mail.co.ukHi Shaunelle,As discussed yesterday - am I not meant to call O2 on 02/03/2020 after the bill for that month is ready, to make sure you take BOTH payments from the money on my account that has be...

Resolved! Bolt on

I want to cancel my bolt on for accidental damage. It doesn’t give me the option to do this on the app.

Resolved! Bolt ons

Hi. I have a 30gb bolt on as a part of my package. My current data if 15gb is about to run out. Will the 30gb bolt on automatically start when my 15gb runs out or so I need to do something? I've had the phone since Christmas and it's automatically ad...

my o2 still shows old device type after sim swap

My O2 is still showing my old device type. I did a sim swap into my new device and kept the old number. I can't find a way of updating the device type to my new phone.

Data pla

So my phone tells me i have a bolt on for an extra 30gb, but its not showing up on my phone anymore as 45gb a month just 15gb now. Where has my 30gb gone?

O2 App: it seems you do not have an internet connection!

I did not use O2 app for a long time, I run it asked for pin [I obviously forgot] so I tried to re-log in to recreate PIN.I get: it seems you do not have an internet connection!OBVIOUSLY internet is fine!What happens now?ThanksM

Mobile broadband data allowance

I am unable to view my remaining allowance on the app or on o2 website for over two weeks. I spoke to someone on the online chat who advised to uninstall my o2 and reinstall which i did but still nothing. It tells me my remaining texts but not allowa...

My o2 app no working

The My o2 app don’t seem to be working on my iPhone the day.I would not load up. So I logged out and now it will not let me log back in to the app.All seems fine on the my o2 website but not the app.Any help or ideas would be great, thanks.Darren

Airtime bill

I paid both my bills on Friday and my phone still hasn’t came back on why is this and can you help

O2

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