Solved: Warranty faulty phone

LVB26 · ‎11-07-2023

Hello does my iphone 12 mini purchased in Nov 21 have a 3 year warranty?

The phone is drastically loosing battery charge through out the day and freezing or is very jerky. It also gets very hot.

I have followed every suggestion to correct this from resetting the keyboard, turning the device on and off numerous times and leaving the phone turned off for 24hours.

I have gone through all the apps etc and the storage utilised on my phone is just over half, so no problems there.

I need some help please.

Lynne

MI5 · ‎11-07-2023

@LVB26

Standard Apple warranty is 12 months.

Some O2 contracts did include a 3 year warranty, but you'd have to check with O2 directly if this is on your account.

You can also get Apple to check it for you.

Genius Bar Reservation and Apple Support Options - Apple (UK)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-07-2023

@LVB26

Standard Apple warranty is 12 months.

Some O2 contracts did include a 3 year warranty, but you'd have to check with O2 directly if this is on your account.

You can also get Apple to check it for you.

Genius Bar Reservation and Apple Support Options - Apple (UK)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LVB26 · ‎11-07-2023

Thank you

O2

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