Charger

[MacieF]

Hi,

I used the chat on my app yesterday to discuss either my phone or charger being faulty as I got my phone earlier this week and even having issues, the agent on the chat advised me to go in the O2 store and either get a new replacement phone ordered and return mine or to try a new charger lead. I went in there this morning and they advised me that I’ve been informed incorrect information, they said they don’t give out free charger leads only replacement phones within the 30 days. They advised me to buy a new lead which was £19 and to contact O2 again to get a refund for the £19 as this was what I was advised by an agent, I have a receipt for the charger lead and screenshots of my conversations with the agent. Many thanks

Macie

[MI5]

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Oxonian]

Does your 'phone have wireless charging @MacieF and, if so, is that working ?

That will not be conclusive but it might help to indicate if it is a handset or charger issue. 👍 

[MI5]

The charger has already been replaced and wireless charging is no good if you don't have a wireless charger either.