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Virgin & 02

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Vicki-G
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on ‎30-06-2025 17:56

on ‎30-06-2025 17:56

We've had a Virgin mobile account for years for my own and my husband's mobiles.  He needs to upgrade but is it best to do this through Virgin or 02 (are they the same thing now?).  

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MI5
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‎30-06-2025 18:45 - edited ‎30-06-2025 18:46

‎30-06-2025 18:45 - edited ‎30-06-2025 18:46

@Vicki-G 

He is already on O2.

Everyone on Virgin Mobile was moved to O2 in 2023.

https://www.virginmedia.com/help/mobile/your-move-to-o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Enlli
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on ‎30-06-2025 18:05

on ‎30-06-2025 18:05

Virgin only handle the Broadband side of things now.

Anything phone related is O2. So it is they who you need to contact 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Bambino
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on ‎30-06-2025 18:44

on ‎30-06-2025 18:44

@Vicki-G Take a look at this guide: How to find help & contact O2: A Guide - O2 Community

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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‎30-06-2025 18:45 - edited ‎30-06-2025 18:46

‎30-06-2025 18:45 - edited ‎30-06-2025 18:46

@Vicki-G 

He is already on O2.

Everyone on Virgin Mobile was moved to O2 in 2023.

https://www.virginmedia.com/help/mobile/your-move-to-o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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on ‎30-06-2025 19:21

on ‎30-06-2025 19:21

@Vicki-G 

 

Guide: Upgrading Your O2 Phone 

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MI5
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on ‎30-06-2025 19:28

on ‎30-06-2025 19:28

Who, not how....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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