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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 15286 Views
  • 4 replies
  • 1 kudos

Resolved! VM and O2 link failed!

I have been a member of both O2 and Virgin Media for many years without any issues - so far! Virgin Media recently issued instructions for me to link my VM and O2 websites, which I followed religiously, and after completing the operation I had access...

pineman by Level 2: Apprentice
  • 5237 Views
  • 6 replies
  • 0 kudos

Transfer my daughter's account to mine

Hi,I'm just wondering if it's possible to transfer her account to mine as at the moment she's on a sim and phone contract. It will end in December and wanted to know if this does happen can she get a better deal on my account. Thanks in advance.

Hassan69 by Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

5g access bolt on removal?

The same has happend to my daughters sim only plan i got her a newer phone an s25+ instead of her s22+ and she put the sim in 2 days ago and they sent me the exact same thing which is rather confusing as ive not upgraded the sim only i gave her a new...

Resolved! disney plus

i cant seem to download on my disney account with u ?

kerryr21 by Level 1: Joiner
  • 844 Views
  • 1 replies
  • 0 kudos

"My Device" on the My O2 app just shows a blank white page

I have a Google Pixel 8a, I have had it for a few months now. When I open the My O2 app and go to "My Device" all I get is a blank white page. There is no way of adding a device, it is just blank.I have tried stopping the app and clearing the data, n...

CARRIE36 by Level 1: Joiner
  • 1125 Views
  • 6 replies
  • 0 kudos

Resolved! NC*******

I’ve been informed my NC******* is going to expire, what is that? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Trying to link a Virgin Media account, but email associated to that is inactive

Hi there - I am trying to link my Virgin Media account to my VMO2, but the email address associated to VM is old (20 years) and inactive. The link accounts process relies on that email being active and so I am completely stuck.Any suggestions?Thanks,...

RichieC by Level 1: Joiner
  • 737 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Extra

I am trying to cancel my Disney+ which i have thru an O2 extra, Going by my bills my first payment for this came out in feb so i would have signed up in jan, the issue i am having is that its not letting me into manage this extra

Fe_85 by Level 1: Joiner
  • 630 Views
  • 2 replies
  • 0 kudos

Can’t make calls

I upgraded to a new data package and downloaded an e sim yesterday. I now cannot make calls on my iPhone 16 but can receive them. What do I need to do please?

Gordon18 by Level 1: Joiner
  • 424 Views
  • 2 replies
  • 0 kudos

Resolved! Cannot access my previous months and older bills on my O2 account.

I cannot seem to access my previous months/older bills. I did upgrade to a new tariff two weeks ago? O2 are now only showing the new tariff details and all of my history and olds bills etc are now missing. I don't think it is due to the tariff change...

Willd by Level 1: Joiner
  • 716 Views
  • 1 replies
  • 0 kudos