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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 7698 Views
  • 1 replies
  • 1 kudos

Resolved! Roaming abroad

I am on holiday for a further 16 days, i have ran out of 02 roaming data. Is there a package i can buy to be able to use my phone abroad thanks

renew bundle

Hello, i’ve got 15£ rolling plan on 1st August, and today i got text that my internet data is gone, first of all, it is impossible to use 30gb in 10 days to me.Secondly, i’ve changed back to my 15£ big bundle, and i cant renew my big bundle to get in...

Oleksandr by • Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Not registered on network

I can't make call or access my 4g network all of the sudden, and nothing has been changed or removed

Jamie3237 by • Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

Resolved! Esim????

Hi there, i just got my new device with O2 and it said to go with an esim, however, i haven't been able to get access or activate it at all. Ive log in to my o2 account and try to find a solution but i see nothing too. Im worried if im not able to do...

Yena by • Level 1: Joiner
  • 151 Views
  • 2 replies
  • 0 kudos

Resolved! PAC

Is there another way to receive my PAC other than via SMS? As there is something wrong with my messages, they are not going through. I need my PAC to switch back to myold provider

Dee_Gray2 by • Level 1: Joiner
  • 165 Views
  • 2 replies
  • 0 kudos

Resolved! My O2 app has an old number attached to it which no longer exists

Hi, I transferred my phone number from a different provider a year ago, but on My O2 app is still the original number that came with the SIM which no longer exists. Meaning, I cannot login to my O2 account on a new device because it keeps sending the...

Incorrect bill charge

Bill Summary for *********** 07/08/2024 Charge of £0-15 for premium text to Twilio (Bill Ref. 67975) that I have no recollection or record of making. I wish this charge to be deleted. [Mod edit: Please do not share personal details as your posts are ...

Alan001 by • Level 1: Joiner
  • 497 Views
  • 10 replies
  • 0 kudos

No service

I have no service on my phone

Mariana3 by • Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos

Cancel my number

Hello, I would like to cancel the number but I can't do it anywhere and I don't use this number anymore and I still pay for it

angelika5 by • Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

Not received codes

To sign in to my account there saying send me a code but then I don't get one and it says to many codes sent

Rob90 by • Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos
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