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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Weird text

Just received a text from O2 stating "Your NC1KT ____ (5 digits) will expire soon. " Just on a contract and nothing else. Anyone received similar?

Resolved! Vouchers

I have an email about a voucher I have that is about to expire. Ive no idea what or where it is. Can anyone advise.

Resolved! Voucher is going to expire soon

I'm getting an email telling me "Voucher is going to expire soon" I have no idea what it's for where to use it or anything. How do I check what it is?

Resolved! We're just letting you know your NC48****** will expire on 02/07/2025.

Getting emails from notification@account.o2.com about two of my accounts saying something is expiring,So I logged in to my O2 account online and can't find anything?

My O2 app isnt working

I dont have access to my 02 app. I am not a new customer it says i should contact.

Resolved! How do I leave O2 - The website is a minefield

I want to leave O2 however all the contact us pages do not give a telephone number. I need to speak to a human, not a virtual assistant that takes me round in loops - The sooner I can close this account the better. O2 used to be good

Troubleshooting without calling

When I try to sign in, it says, "My 02 isn't available to you yet." It's been longer than 48 hours and I am told to contact them, but the only contact given is a phone number. I am completely Deaf and so cannot call them, but no other option is given...

Resolved! How to join O2??

I don't know if I'm an idiot or this website is just too hard to use but I am trying to change to O2 from EE and I just cannot figure out how to do it? I want to keep my number so I have the PAC code but where on earth do I put it? All the help and F...

Resolved! Disney cancellation

How do I remove Disney off my account?

Resolved! Cannot use phone, can't authenticate

My phone display has broken, and I cannot recieve texts directly to my number on any other device. I am trying to log in to my O2 to switch my Esim to an old phone, but it won't let me in without verifying my number, which I am not able to do. I also...

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