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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9991 Views
  • 1 replies
  • 1 kudos

Resolved! Series of order texts, am not an o2 customer

Hi, I received a series of texts this evening (I have removed identifying data). I am not an o2 customer and didn’t place any orders. These are the texts: “Just confirming your order has gone through - thanks. Your order number is NC…, and you can ch...

PC5 by • Level 1: Joiner
  • 605 Views
  • 1 replies
  • 0 kudos

Resolved! SIM swap

I've seen a lot in the news recently about scammers contacting phone networks (having secured info about your phone number/personal info) and convincing them to switch your sim to a new phone number they possess and ultimately gain access to your onl...

Fran2025 by • Level 1: Joiner
  • 985 Views
  • 5 replies
  • 0 kudos

Resolved! Not answering my emails (O2Recycle@ingrammicro.com)

Well, I was offered £53 for my Samsung Galaxy Fold 4 and posted it off when I finally received my new phone Samsung Galaxy Fold 6 ( I waited a month for deivery)When selecting my new phone online I opted to trade in my old phone and also opted for th...

Suzanne-H by • Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos

Number Transfer Didn’t Happen (PAYG)

My number was due to be transferred today but nothing happened and I didn’t receive any message regarding a delay. I generated and submitted the PAC yesterday before 5pm and as per O2 information it should have gone through before 6PM today. Is there...

mike1-618 by • Level 1: Joiner
  • 388 Views
  • 2 replies
  • 0 kudos

eSIM

Hi,eSIM is not working. It asks for a QR code to reset it but I don't have a QR code. What should I do?

Mehtap by • Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos
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