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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! PAC

Can you send me my pack number please Regards Mia

Not getting PAC after sending sms

I send PAC to 65075 and i am not getting PAC code

Request PAC

Hi,I would like to request PAC code. I message 65075 but I didn’t receive any message.

Resolved! Refund

You recently sent me a message about a refund. I have switched contracts and cancelled my DD. I cannot log in using my previous account details. Are you able to send a cheque?

Unable to log into my O2

I cannot log into my O2 account. The details are correct but I says I need to contact here to resolve this.

Resolved! Why do O2 support people ask for the OTP, that the email tells you not to disclose to anyone?

Whenever I contact O2, one of the things they commonly do is tell me that they will send an OTP to me, to confirm they are talking to me. Then I get an email telling me NOT to give this OTP to anyone, followed by the OTP, that the support person want...

I left my O2 contract, but still need access to my bills

Tried logging into my O2 account, but the bills have disappeared.

Resolved! I want to cancel

I tried to cancel it from my settings and requested to leave. It still did not cancel the payment, and I would like to cancel it as I don't use the SIM anymore.

network connection

I live in Chichester and the 02 connection is, really, awful most of the time it takes ages for a call to get through my phone. What can we do about it?

Resolved! PAC Code

Please can you send me a PAC code

O2

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