Upgrade

[Dazza]

I have just upgraded my phone and when i log on to my o2 i see my monthly usage bill but it doesn't show my device plan. For my old phone it was split in two.???

[MI5]

If you upgraded directly with O2 it will still be split, but make take a few days to update your MyO2.
If you upgraded elsewhere, your device and airtime payments are combined into one payment only.

[Dazza]

I went to carphone warehouse to upgrade but am still on o2 will that make it one payment also with my insurance all showing as one payment.?? 

[MI5]

Insurance is still extra shown as a bolt on I think if O2 insurance, but totally separate if CPW insurance and yes, it's a standard tariff so combined device and airtime single payment.

[Dazza]

Thank you for you help. 👍 One more question it is cpw insurance will it show up on my o2.?? 

[MI5 · Accepted solution]

No, not at all, You will pay CPW directly for that and be covered by their own insurance T&C's not O2's.

[Dazza]

Thank you so much for your help and advice. 

[MI5]

Anytime mate

[Marjo]

Good morning @Dazza, welcome to our community!

Good to see that you got the information you needed. Don't hesitate to post again if you have any additional questions or just want to have a chat! Which phone did you go for by the way?

Cheers for your help @MI5!