Solved: Re: Upgrade

Dazza · ‎23-10-2018

I have just upgraded my phone and when i log on to my o2 i see my monthly usage bill but it doesn't show my device plan. For my old phone it was split in two.???

MI5 · ‎23-10-2018

No, not at all, You will pay CPW directly for that and be covered by their own insurance T&C's not O2's.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-10-2018

If you upgraded directly with O2 it will still be split, but make take a few days to update your MyO2.
If you upgraded elsewhere, your device and airtime payments are combined into one payment only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dazza · ‎23-10-2018

I went to carphone warehouse to upgrade but am still on o2 will that make it one payment also with my insurance all showing as one payment.??

MI5 · ‎23-10-2018

Insurance is still extra shown as a bolt on I think if O2 insurance, but totally separate if CPW insurance and yes, it's a standard tariff so combined device and airtime single payment.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dazza · ‎23-10-2018

Thank you for you help. 👍 One more question it is cpw insurance will it show up on my o2.??

MI5 · ‎23-10-2018

No, not at all, You will pay CPW directly for that and be covered by their own insurance T&C's not O2's.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dazza · ‎23-10-2018

Thank you so much for your help and advice.

MI5 · ‎23-10-2018

Anytime mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎24-10-2018

Good morning @Dazza, welcome to our community!

Good to see that you got the information you needed. Don't hesitate to post again if you have any additional questions or just want to have a chat! Which phone did you go for by the way?

Cheers for your help @MI5!

O2

Upgrade

Cancel my O2

Not received my device

Phone upgrade

My contract **********

Databank