My o2 app abroad

[b4u2]

I am currently abroad and facing issues and error with my o2 android app. Has anyone else had any issues?

[MI5]

Yes, the same issue was reported by @paulbacon last week I believe?

[Anonymous]

There was an issue with the iOS version yesterday as for an hour or so I couldn’t access it. I didn’t think you could use it abroad

[MI5]

Yes, usually you can use it abroad just the same as at home.

[MI5]

This was the thread I was thinking of which was started by yourself too.
https://community.o2.co.uk/t5/My-O2/my-02-app/m-p/1159979#M1993

[dgilbert2]

I just tried this on my iPhone (iOS12) using various VPN tunnels as an experiment. I tried France, Germany, Australia - All gave the same "something went wrong error".

But, when switched to a UK tunnel it works. One for the tech team to look at, some kind of "location" issue / restriction?!

@b4u2  you could try a UK VPN tunnel and see if it works.

[dgilbert2]

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@dgilbert2 wrote:

....you could try a UK VPN tunnel and see if it works.

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I understand that this didn't work from abroad 

[paulbacon]

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@MI5 wrote:

Yes, the same issue was reported by @paulbacon last week I believe?

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Yea seems to be an issue when using abroad. I wonder if it needs a data connection (i had data roaming turned off as i was in Ethiopia) to find your account details.

[dgilbert2]

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@paulbacon wrote:

Yea seems to be an issue when using abroad. I wonder if it needs a data connection (i had data roaming turned off as i was in Ethiopia) to find your account details.

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Interesting, in my trials the app works with just a wifi connection, ie mobile data turned off. However, there does seem to be some location checking going off either / or using IP address data or the phones location services. I cannot unpick this though, the O2 tech team need to unravel it 

[TonyH]

Works with VPN set to UK