on 18-05-2019 20:56
@KarenMc58 You could try deleting and reinstalling your MyO2 app, or try from the app if trying on the website, alternatively call customer services or go in store to upgrade http://www.o2.co.uk/contactus
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
18-05-2019 20:57 - edited 18-05-2019 20:58
Hi i cant access the Upgrade Now Page on Myo2 account, everytime i click it it asks me to log back in and nothing happens
If you can, clear any cookies related to O2 websites (ending o2.co.uk) and restart your browser - login to myO2 first, and it works (for me anyway, using Chrome on Win10 laptop).
on 23-05-2019 12:09
Hey @KarenMc58, I was wondering how you were getting on with your upgrade? Did any of the suggestions above help you proceed with it?
I'd love to hear which exciting device you were planning on getting as well
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