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Just joined O2. Already hit hurdle trying to register online.

Gerrard99
Level 1: Joiner
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Registered:

When trying to set up my online account I provided the phone number I had gven to the sales person earlier today. Online system returns an error saying this number belongs to another account. What is the reason for this? So annyoying to hit a glitch within an hour of moving from Vodafone!

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jonsie
Level 94: Supreme
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If its a new account it can take a couple of days to recognise the number and update the system. Try again or call customer service 

Guide: How to find help & contact O2 

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Cleoriff
Level 94: Supreme
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Hi @Gerrard99 

You need to ring customer services. They will sort it out for you https://www.o2.co.uk/contactus

Best of luck and welcome to the forum

Veritas Numquam Perit

Girl in a jacket
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jonsie
Level 94: Supreme
  • 94727 Posts
  • 611 Topics
  • 7060 Solutions
Registered:

If its a new account it can take a couple of days to recognise the number and update the system. Try again or call customer service 

Guide: How to find help & contact O2 

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EmilieT
Former Staff
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Hey @Gerrard99, and welcome to both O2 and the O2 Community 

 

Have you been able to setup your online account since you last posted or do you need some more help? There's some good advice above already but it'd be great to hear how you're getting on :slight_smile:

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? :slight_smile:
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