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Level 1: Joiner
Posts: 1
Registered: ‎22-05-2019
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Just joined O2. Already hit hurdle trying to register online.

When trying to set up my online account I provided the phone number I had gven to the sales person earlier today. Online system returns an error saying this number belongs to another account. What is the reason for this? So annyoying to hit a glitch within an hour of moving from Vodafone!

Posts: 101,872
Topics: 770
Registered: ‎14-01-2013

Re: Just joined O2. Already hit hurdle trying to register online.

Hi @Gerrard99 

You need to ring customer services. They will sort it out for you https://www.o2.co.uk/contactus

Best of luck and welcome to the forum Welcome

*The Game Is On*

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Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Just joined O2. Already hit hurdle trying to register online.

If its a new account it can take a couple of days to recognise the number and update the system. Try again or call customer service 

Guide: How to find help & contact O2 

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Just joined O2. Already hit hurdle trying to register online.

Hey @Gerrard99, and welcome to both O2 and the O2 Community Wave

 

Have you been able to setup your online account since you last posted or do you need some more help? There's some good advice above already but it'd be great to hear how you're getting on Smiley Happy

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