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Level 1: Joiner
Posts: 1
Registered: ‎03-05-2013
Accepted Solution

Upgrade Now Page

Hi i cant access the Upgrade Now Page on Myo2 account, everytime i click it it asks me to log back in and nothing happens 

Posts: 117,686
Topics: 576
Solutions: 16,539
Registered: ‎04-04-2012

Re: Upgrade Now Page

@KarenMc58 You could try deleting and reinstalling your MyO2 app, or try from the app if trying on the website, alternatively call customer services or go in store to upgrade http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 18,247
Topics: 144
Solutions: 111
Registered: ‎11-04-2012

Re: Upgrade Now Page

[ Edited ]

@KarenMc58 wrote:

Hi i cant access the Upgrade Now Page on Myo2 account, everytime i click it it asks me to log back in and nothing happens 


If you can, clear any cookies related to O2 websites (ending o2.co.uk)  and restart your browser - login to myO2 first, and it works (for me anyway, using Chrome on Win10 laptop).

 

Good luck!

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Anonymous
Posts: 0

Re: Upgrade Now Page

Upgrade in store is a better option
Posts: 18,247
Topics: 144
Solutions: 111
Registered: ‎11-04-2012

Re: Upgrade Now Page


@Anonymous wrote:
Upgrade in store is a better option

In-store upgrades are generally easier, this is true.  And you walk out with the phone in your hand, with the right type of SIM card etc.

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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Upgrade Now Page

Hey @KarenMc58, I was wondering how you were getting on with your upgrade? Did any of the suggestions above help you proceed with it? 

 

I'd love to hear which exciting device you were planning on getting as well wink

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